Refund policy

Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product you have purchased from Rameti Jewels. Please read the following carefully:

  1. Cancellations will only be considered if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the order has already been shipped or is out for delivery. In such cases, you may choose to reject the product at the doorstep.

  2. Rameti Jewels does not accept cancellation requests for items purchased during a sale or clearance. However, a refund or replacement may be considered if the product delivered is found to be defective or damaged.

  3. In case of receipt of a damaged or defective item, please report it to our customer service team within 24 hours of delivery with a clear photo or video as proof. The request will be reviewed and a replacement or credit note will be issued if the damage is confirmed. Bank refunds are not offered — only replacements or credit notes.

  4. If you feel the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 2 days of placing the order. Our team will review your complaint and take an appropriate decision.

  5. In case of any refunds approved by Rameti Jewels, the amount will be issued as a Credit Note valid for 3 months — not as a bank transfer or cash refund. The credit note will be processed within 2–3 business days of approval.

  6. Shipping charges are non-refundable under any circumstances. COD orders will also receive refunds in the form of a credit note only.

Return Policy

We offer a refund or exchange within 2 days from the date of Order. If 2 days have passed since delivery, no return, exchange, or refund of any kind will be offered.

In order to be eligible for a return or exchange:

  1. The purchased item must be unused and in the same condition as you received it
  2. The item must be in its original packaging with all tags and invoice intact
  3. Items purchased on sale or using a credit note are not eligible for return or exchange
  4. Earrings are not eligible for return or exchange for hygiene reasons
  5. Customised jewellery is not eligible for return or exchange unless damaged in transit

Once your returned product is received and inspected by us, we will notify you and process your request in accordance with our policies. Approved refunds will be issued as a credit note only.

Questions? Contact Us

WhatsApp or email us and we'll respond within 3 hours.

WhatsApp: 7016060532

Email: rametijewels@gmail.com